Returns & Exchanges

 

NO REFUNDS

ReynaMonroe does NOT offer refunds.

 

EXCHANGES

We only accept eligible exchanges due to sizing issues within 5 days of original delivery.

​

If you would like to exchange your item, please place a new order on our site prior to returning your original.

​

To receive a return authorization for your original order, or for assistance placing your new order, please email us at Lux@ReynaMonroe.com

 

Please note: Exchanges will not be accepted without prior authorization.

Your new item(s) will not be shipped until we receive the returned item(s) within 5 days as previously stated.

After 5 days, we will not accept this exchange.

Once shipped within the noted time frame, please be sure to email us with your return tracking number.

Exchanges will only be accepted and are considered eligible under the following conditions: 

- Item(s) must be returned in original, unworn, and new condition with tags and hygiene seals still attached.

- Item(s) must NOT have been washed or altered.

-Item(s) must NOT have any stains (i.e. food, makeup, or bodily fluids)

- Shipping fees for orders or exchanges are non-refundable. 

We will be unable to accommodate any exchanges for item(s) that do not meet the above criteria. 

 

Exchanges will be processed within 2 days after we have received your returned item(s).

 

Please note: You are responsible for all exchange shipping fees. 

For further questions or to initiate an exchange, please contact us within 5 days of delivery at Lux@ReynaMonroe.com

 

If you have any other concerns or issues with your order please contact me, at Lux@ReynaMonroe.com within 5 days of receiving your product(s) in order to workout a reasonable solution.

I will get back to you within 2 days.​